Return Policy
Return Policy
We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return or exchange the item(s) within 14 days from the day you received your order, subject to the following:
Condition
RediSet earbud holders must be unopened, sealed, in mint condition, and contain all original packaging inserts. Swess clothing must be new and unworn with tags intact. Used or damaged items are not eligible for return or exchange and will be returned.
Shipping Instructions
Pack and seal your return securely to prevent damage. Please indicate your order number clearly on the outside of the package. Include proof of purchase (original receipt or order confirmation email or number) inside the package. We do not provide a prepaid return label. We recommend using FedEx or USPS regular ground service and obtaining a tracking number. Swess, LLC is not responsible for packages that are damaged or lost in transit. All returns must be postmarked
within 14 days of receipt and mailed as follows:
Cowdog
Attn: REDI returns
400 Capital Lane, Suite 300, Middletown Pennsylvania 17057, United States
Shipping Charges
You will not be reimbursed for your shipping cost. Shipping, along with any non-refundable credit card fees, duties and taxes paid, will be deducted from your refund, unless the return is due to an error on our part.
Contact Swess
Please provide the order number, return tracking information and reason for the return/exchange to the following:
Email: customerservice@redisetshop.
Subject: Return/Exchange
Refunds
Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. We can only issue a refund to the same credit account you used to pay for the order. We willl refund the original purchase price minus fees as stated above.
Designed by a psychotherapist, our products are an intentional toolbox to support your mental health in the moment.
Rely on the Swess to make your mental load more manageable with thoughtfully designed products like Set, silicone earbud holders, and Swess, first-of-its-kind adjustable clothing.
The Founder
Eda Schottenstein is a psychotherapist, certified ADHD coach, and the founder and CEO of The Swess, a lifestyle clothing brand designed for clarity, movement, and confidence. She’s also the co-host of the top-rated podcast From the Inside Out, where deep, honest conversations drive personal transformation.
Through her platform Multi-Role Woman, Eda explores the intersection of lifestyle and mental health—bringing raw insight, intention, and empowerment to women navigating many roles. She’s also a proud wife and mother of four, living the very balance she helps others pursue.
The Team
Rob Zangardi and Mariel Haenn are stylists and consultants responsible for creating the iconic styles of renowned talents Jennifer Lopez, Gwen Stefani, Camila Cabello, Hailee Steinfeld, Cara Delevingne, Rachel McAdams, Lily Collins and many more.
Rob and Mariel see creating a look as one aspect of the larger goal: creating a brand. In addition to inventing and reinventing A-list stars, they are the creative directors and they have served as brand ambassadors for many global brands. As costume designers, they have worked with L’Oreal, Pepsi, CoverGirl and MAC, as well as international stage tours for Rihanna, Gwen Stefani, and Jennifer Lopez, including her 2020 Super Bowl Halftime Performance.
Rob and Mariel each reside in Los Angeles.
Lauren Jimeson
Meet the Team of The Swess! All week long we’re introducing you to the women behind the brand.
Lauren Jimeson, @laurenjimeson, is a social media and talent marketing expert, publicist, and certified personal trainer. As a freelance writer and social media consultant, her work has been featured in national media. She’s become an expert at balancing clients calls in her mobile office (car) while driving her kids around to their various after-school activities.
Shaina
Meet the Team of The Swess! All week long we’re introducing you to the women behind the brand.
Let us introduce you to Shaina! Shaina is a powerhouse CPA and dedicated mom of five. With a sharp eye for detail and a command of complex numbers, she oversees the financial operations of several companies with precision and care. Her ability to balance spreadsheets and bedtime stories is nothing short of inspiring. Whether managing budgets or family meals, Shaina does it all with grace, grit, and good humor.
Simcha couture
Meet Simcha @simchacoutureWe’re so lucky to have Simcha on our team. With over 15 years of experience in custom bridal and eveningwear, she brings a refined eye and years of hands-on experience to everything we create. At Swess, Simcha leads product development, translating raw ideas into fully realized garments through design strategy, tech packs, and sampling.
Her passion for craftsmanship, dedication to quality, and deep understanding of fit make her an essential part of bringing each piece to life. (Also: she can spot a crooked seam from across the room—and fix it before you blink.)